21 Best Customer Service Outsourcing Companies In Singapore

Outsourcing customer service to a competent partner can be a game-changer when enhancing business efficiency and customer satisfaction. 

This decision can elevate your service levels and streamline your operations. If your corporation is considering this strategic move, you’re in the right place. 

We created a comprehensive list of the best customer service outsourcing companies in Singapore. You’ll find meticulously selected companies that have made significant strides in offering exceptional customer service solutions. 

#1. Best Customer Service Outsourcing Company – Gear Inc

Image Credit: Gear Inc

Location:125D P. Minh Khai, Minh Khai, Hai Bà Trưng, Hà Nội, Vietnam
Operating Hours:Mon to Fri: 8:30am – 6pm
Contact:+84 24 3972 8621 (Call)
info@gearinc.com (Email)
Google Review Ratings:4.8 ⭐⭐⭐⭐⭐ from 23 reviews as of 24 April 2024

Gear Inc offers a robust Customer Service Outsourcing service designed to handle all aspects of customer support for businesses.

This service primarily involves delegating customer service functions to Gear Inc’s skilled agents, who manage inbound calls, emails and other customer interactions efficiently. 

The advantage for businesses is significant, as it frees up internal resources and reduces the need for extensive training and infrastructure​.

One of the key benefits of Gear Inc’s outsourcing service is the flexibility it provides. Companies can have their customer service managed around the clock, which is crucial for maintaining high customer satisfaction. 

Additionally, Gear Inc’s outsourcing solutions are cost-effective. They offer access to a pool of agents who are well-trained in various customer interaction skills and product knowledge, ensuring high-quality service that rivals in-house teams​.

#2. Antasis 

Image Credit: Antasis 

Location:162 Bukit Merah Central, Singapore 150162
Operating Hours:Mon to Fri: 9am – 6pm
Sat to Sun: Closed
Contact:+65 6319 2620 (Call)
+65 6226 0050 (Call)
enquiry@antasis.com (Email)
Google Review Ratings:5.0 ⭐⭐⭐⭐⭐ from 25 reviews as of 24 April 2024

Antasis specialises in providing comprehensive customer service outsourcing that is tailored to enhance customer experiences beyond the conventional. 

The company leverages a blend of technology and skilled personnel to deliver 24/7 customer support, covering both inbound and outbound services, technical helpdesk and more. 

This allows businesses to focus on their core operations while Antasis handles customer interactions efficiently, aiming to transform average customer experiences into exceptional ones​​.

With a presence also in countries like Malaysia, Vietnam and the Philippines, Antasis is well-equipped to cater to a diverse client base across various regions.

#3. Opus IT

Image Credit: Opus IT

Location:Kaki Bukit Avenue 1 05-02/03, Blk 2, Singapore 417938
Operating Hours:Mon to Fri: 9am – 6pm
Sat to Sun: Closed
Contact:+65 6842 7600 (Call)
Google Review Ratings:3.1 ⭐⭐⭐ from 43 reviews as of 24 April 2024

Opus IT Services in Singapore offers specialised customer service outsourcing through its Customer Support Centre Outsourcing services. 

They are known for effectively extending a company’s brand experience by managing contact centre operations, IT helpdesk and service centre support. 

This service is tailored to act as an extension of a business, ensuring that customer interactions are handled professionally and seamlessly. 

Opus IT’s commitment to quality is reflected in their training programs, which are designed to align closely with their clients’ policies and standards, ensuring that outsourced interactions are indistinguishable from those handled in-house.

#4. Connect Centre

Image Credit: Connect Centre

Location:203 Henderson Road, #10-13, Henderson Industrial Park. Singapore 159546
Operating Hours:Mon to Sun: Open 24 hours
Contact:+65 6701 1188 (Call)
contactus@connectcentregroup.com (Email)
Google Review Ratings:4.8 ⭐⭐⭐⭐⭐ from 19 reviews as of 24 April 2024

Connect Centre, established in 2004, is a prominent multi-channel outsourced contact centre in Singapore that excels in providing customer relationship management solutions.

They operate on a Social Enterprise Business Model, offering services through various communication channels such as phone calls, email, live chat and popular messaging apps. 

This approach ensures comprehensive coverage and accessibility, catering to a diverse range of customer needs and preferences across industries including industrial equipment, healthcare, telecommunications and more​.

The company is noted for its commitment to delivering high-quality customer service, which is backed by a team of 100% local agents who are flexible and well-trained in various business sectors. 

#5. DXC Technology

Image Credit: DXC Technology

Location:1 Depot Cl, #03-01, Singapore 109841
Operating Hours:Mon to Sat: 8:30am – 5:30pm
Sat to Sun: Closed
Contact:meghana.krishna@dxc.com (email)
Google Review Ratings:4.7 ⭐⭐⭐⭐⭐ from 6 reviews as of 24 April 2024

A global IT services leader, DXC Technology takes pride in delivering mission-critical IT services that drive business impact.

They provide many services, including business process outsourcing, analytics and engineering, applications, security, cloud, IT outsourcing and modern workplace solutions. 

With its global expertise, DXC Technology provides services that extend beyond traditional IT outsourcing. They are known for deploying cutting-edge services that foster customer loyalty and drive competitiveness. 

This makes them a valuable partner for businesses in Singapore looking to modernise their IT systems and enhance customer interactions. 

The combination of innovation and reliability offered by DXC positions them as a leading choice for companies aiming to redefine success in the dynamic landscape of customer service outsourcing​.


Image Credit: TYPENT

Location:342 Ang Mo Kio Ave 3, #03-1561C, Singapore 560342
Operating Hours:Mon to Fri: 9am – 5pm
Sat to Sun: Closed
Contact:+65 8849 8707 (Call)
sales@typent.com (Email)
Google Review Ratings:5.0 ⭐⭐⭐⭐⭐ from 9 reviews as of 24 April 2024

TYPENT is well-regarded for its dependable and tailored customer service outsourcing solutions, making it one of the top choices in the region for enhancing customer satisfaction and business productivity. 

Known for its quality and reliability, TYPENT offers a wide range of services that cover everything from technical support to comprehensive enterprise resource planning systems, which help improve efficiency and profitability for local enterprises. 

They work closely with renowned ERP brands to provide robust solutions that are essential for modern business operations.

Over the years, TYPENT has established itself as a leader in IT outsourcing, providing services that are not only responsive but also proactive. 

They are particularly noted for their IT support services which include managing IT infrastructure and network issues to ensure smooth business operations for their clients. 

#7. A Very Normal Company

Image Credit: A Very Normal Company

Location:298 Tiong Bahru Rd, #12-03 Central Plaza, Singapore 168730
Operating Hours:Mon to Fri: 8:30am – 6pm
Sat to Sun: Closed
Contact:+65 6557 0707 (Call)
Google Review Ratings:3.5 ⭐⭐⭐⭐ from 2 reviews as of 24 April 2024

A Very Normal Company has made a significant mark in the field of customer service outsourcing in Singapore. 

Known for its exceptional service delivery, this company blends innovative IT solutions with end-to-end customer support services, ensuring that businesses keep up with technological advancements and maintain a seamless customer journey. 

This unique approach helps businesses enhance their customer engagement and boost sales through custom telemarketing services, setting A Very Normal Company apart as one of the best customer service outsourcing companies in Singapore​.

Their commitment to providing comprehensive solutions is evident in their dedication to employing a highly skilled team that tackles various customer service challenges effectively. 

This commitment ensures that all client projects are handled with the utmost professionalism and efficiency, fostering client trust and satisfaction. 

#8. NEX CorporateIT

Image Credit: NEX CorporateIT

Location:No.1 Pemimpin Dr, #04-04/03, Singapore 576151
Operating Hours:Open 24 hours
Contact:+65 6296 0703 (Call)
Enquiry@NEXCorporateIT.com (Email)
Google Review Ratings:4.5 ⭐⭐⭐⭐ from 8 reviews as of 24 April 2024

NEX CorporateIT has established itself as one of the best customer service outsourcing companies in Singapore, known for providing unparalleled IT services and support that enhance business productivity and competitiveness. 

Their commitment to delivering top-notch solutions is evident in their comprehensive IT outsourcing services, which cover all aspects of IT operations to ensure smooth functionality and minimise disruptions.

This dedication helps businesses optimise their operations and maintain high levels of customer satisfaction​​.

The company offers customised IT solutions tailored to the specific needs of businesses, ensuring protection with advanced cybersecurity services and robust infrastructure management. 

By continuously developing and implementing cutting-edge technologies, NEX CorporateIT helps clients enhance their network optimisation, security and overall IT infrastructure. 

#9. Saigon Technology Singapore

Image Credit: Saigon Technology Singapore

Location:71 Ubi Cres, #04-09 Excalibur Centre, Singapore 408571
Operating Hours:Mon to Fri: 8am – 5pm
Sat to Sun: Closed
Contact:+65 9140 3360 (Call)
sales@saigontechnology.com (Email)
Google Review Ratings:NA

Saigon Technology Singapore, an award-winning software outsourcing company, is recognised for its exceptional offshore software development services. 

Not only has it won the trust of notable enterprises and start-ups around the globe, but it is also dedicated to providing affordable and high-quality software development services to its clients. 

Its expertise spans web application development, DevOps services, software QA testing and custom software development, all powered by talented software developers and a mature development process. 

The company is deeply committed to ensuring clients’ success and has an impressive track record, with over 180 successful custom software development projects since 2012.

#10. IT Outsourcing Singapore

Image Credit: IT Outsourcing Singapore

Location:51 Goldhill Plaza, #07, #11G Virtual Office, Singapore 308900
Operating Hours:Mon to Fri: 9am – 6pm
Sat to Sun: Closed
Contact:+65 6690 3275 (Call)
info@itoutsourcingsingapore.com (Email)
Google Review Ratings:4.9 ⭐⭐⭐⭐⭐ from 8 reviews as of 24 April 2024

IT Outsourcing Singapore has become a favoured choice for businesses seeking to navigate the increasingly complex landscape of technology.

This IT consulting service partner offers businesses efficient, innovative solutions and clearly-defined strategies. 

The firm helps businesses turn technological advances into competitive advantages and reduces the cost of managing an in-house IT department. 

If managing IT operations becomes too challenging or costly, IT Outsourcing Singapore emerges as a profitable alternative. They are committed to defining, designing and executing IT strategies that drive business growth.

#11. IT Support Solution

Image Credit: IT Support Solution

Location:7 Temasek Boulevard, One, #12-07 Suntec Tower, Singapore 038987
Operating Hours:Mon to Fri: 9am – 6pm
Sat to Sun: Closed
Contact:+65 6690 3275 (Call)
info@itsolution.com.sg (Email)
Google Review Ratings:5.0 ⭐⭐⭐⭐⭐ from 15 reviews as of 24 April 2024

IT Support Solution is a Singapore-based firm that stands out and focuses on solving IT issues with diligence, integrity, and technical expertise. 

With a young and dynamic team, this company offers high-quality, cost-effective services tailored to individual client needs. 

They specialise in an extensive range of IT solutions and digital marketing support, aiming to deliver their services promptly and at an affordable price.

They strive to provide comprehensive services and full client satisfaction through their superior product knowledge and technical expertise, making them a trusted business choice.

#12. TDCX

Image Credit: TDCX

Location:750D Chai Chee Rd, #06-01/06 ESR BizPark @ Chai Chee, Singapore 469004
Operating Hours:Mon to Fri: 8:30am-6pm
Sat to Sun: Closed
Contact:+65 6309 1688 (Call)
Google Review Ratings:4.7 ⭐⭐⭐⭐⭐ from 124 reviews as of 24 April 2024

TDCX is renowned for its exceptional customer service outsourcing, making it one of the best customer service outsourcing companies in Singapore

They specialise in providing high-quality digital customer experience solutions across various industries such as fintech, gaming, technology and e-commerce.

Their approach integrates cutting-edge technology and a skilled, multilingual team to manage customer interactions efficiently, ensuring clients can focus on their strategic goals while TDCX handles the complex day-to-day customer interactions​​.

TDCX’s commitment to excellence is reflected in their extensive global presence and ability to cater to dynamic and ever-changing market demands.

They employ a significant workforce that is trained to offer seamless omnichannel support, which is critical for maintaining high customer satisfaction levels. 

#13. ADP

Image Credit: ADP

Location:78 Shenton Way, Singapore 079120
Operating Hours:N/A
Contact:+65 6499 5388 (Call)
Google Review Ratings:3.7 ⭐⭐⭐⭐⭐ from 6 reviews as of 24 April 2024

ADP, a comprehensive global provider of cloud-based Human Capital Management solutions, has been at the forefront of the business solutions industry for 70 years. 

They provide solutions that unite HR, payroll, talent, time, tax and benefits and are renowned for their expertise in business outsourcing services and analytics. 

ADP’s focus on corporate social responsibility aims to deliver more human, simple and sustainable business processes.

Their commitment to innovation and a human touch pledges to help build a better workforce for their company, associates, clients and the world.

#14. Callbox

Image Credit: Callbox

Location:1 Scotts Road #24-10, 228208 Shaw Centre Singapore
Operating Hours:Mon to Fri: 7am – 6pm
Sat to Sun: Closed
Contact:+65 3159 1112 (Call)
Google Review Ratings:4.9 ⭐⭐⭐⭐⭐ from 135 reviews as of 24 April 2024

Callbox, founded in Los Angeles in 2004, rapidly grew its customer base, extending its reach to Singapore in 2009. Today, it is the company’s regional hub for Southeast Asian operations. 

They offer everything needed for a successful targeted marketing campaign, including a dedicated campaign team, an in-house database of decision-makers and a complete lead management and campaign tracking tool. 

Callbox connects, nurtures and converts target prospects through a multi-touch, multi-channel strategy. Their service is enhanced by a robust lead management and automation platform, making them a preferred choice among clients.

#15. MarketOne International

Image Credit: MarketOne International

Location:#06-673, Distrii, 9 Raffles Place, Republic Plaza, Singapore 048619
Operating Hours:Mon to Fri: 9am – 6:30pm
Sat to Sun: Closed
Contact:+65 6408 5500 (Call)
Google Review Ratings:5.0 ⭐⭐⭐⭐⭐ from 1 review as of 24 April 2024

MarketOne International, with over 16 years of experience in teleservices and live chat, has a proven track record of helping clients improve conversion rates, qualify leads and increase sales. 

They offer services in marketing technology, data reporting & analytics and training & enablement. Their experts are adept at harnessing big data to drive actionable insights for better decision-making. 

They offer technical training in automation platforms like Oracle Eloqua and Marketo and train marketing teams to create personalised, data-driven customer journeys. MarketOne International, with its hard-earned expertise, is an asset for any business.

#16. inCall Systems

Image Credit: inCall Systems

Location:89C Science Park Drive #01-09 The Rutherford Singapore 118261
Operating Hours:Mon to Fri: 8:30am – 6PM
Sat to Sun: Closed
Contact:+65 6893 3303 (Call)
info@incallsystems.com (Email)
Google Review Ratings:4.2 ⭐⭐⭐⭐⭐ from 14 reviews as of 24 April 2024

Event planning is a breeze with the aid of inCall Systems, one of the best customer service outsourcing companies in Singapore. 

They specialise in managing various corporate events, including product launches, press events and consumer roadshows. Their registration management services guarantee the appropriate target audience is drawn to these events.

Furthermore, inCall Systems is also skilled in driving brand awareness and converting this into tangible leads, effectively increasing sales opportunities. 

Their demand generation programs comprise direct sales acquisition, data verification and tele-surveys. The effectiveness of their approach is evident in their results.

#17. Asian Technology Solutions

Image Credit: Asian Technology Solutions

Location:24 Raffles Place, Clifford Center @#16-04, Singapore -048621
Operating Hours:N/A
Contact:+65 6635 2150/51/52/53/54/55 (Call)
contact@asian-technology.com (Email)
Google Review Ratings:N/A

Asian Technology Solutions (ATS) stands out among the best customer service outsourcing companies in Singapore, offering a wide range of IT and business process solutions. 

Established by seasoned IT professionals, ATS is dedicated to delivering reliable, high-quality services across various industries including telecom, retail, manufacturing and more. 

Their comprehensive services extend from IT consulting and staff augmentation to training and development, ensuring that businesses can leverage technology to enhance their customer service capabilities.

ATS’s approach is centred on creating effective IT business solutions that meet the evolving needs of modern enterprises. They excel in implementing ERP systems, providing crucial support throughout the SAP implementation process. 

#18. Twilio 

Image Credit: Twilio 

Location:Visit the website for more details.
Operating Hours:Visit the website for more details.
Google Review Ratings:NA

Twilio distinguishes itself through its commitment to solving communication challenges and empowering customers to interact better with their clients.

As a leader in CDP and CPaaS, Twilio offers an array of ways to engage, such as MessagingX, Segment CDP, Trusted Activation and Programmable Voice.

Furthermore, Twilio’s digital engagement centre, Twilio Flex, is specially designed for sales and customer service teams. Twilio Engage uses first-party customer data to build personalised omnichannel customer engagement. 

Twilio also provides reliable transactional and marketing email solutions with Twilio SendGrid. Their diverse offerings and dedication to innovation make them one of the best customer service outsourcing companies in Singapore.


Image Credit: SMCBPO

Location:293 Kaki Bukit Ave 1 #03-00, Shun Li Industrial Park Singapore 416081
Operating Hours:N/A
Google Review Ratings:N/A

SMCBPO, based in Singapore, started its Business Process Outsourcing (BPO) business in 2014, initially servicing the China market for a European company.

They offer omnichannel support and have grown to outsource back-office processes and call centre positions over the years.

Their approach, including a robust Data Protection commitment, ensures businesses can trust their trade secrets with SMCBPO. The team is based in both Singapore and China, offering a unique advantage of a bilingual service in English and Chinese. 

As of Q2 2023, they expanded operations to Malaysia, further enhancing their English-speaking capacity. Their commitment to growth and customer service makes them a prime choice in the customer service outsourcing landscape.

#20. Lantone

Image Credit: Lantone

Location:Block 10 Ubi Crescent, Unit 02-70, Lobby D Ubi Techpark, Singapore 408564
Operating Hours:Mon to Fri: 9am – 7pm
Sat: 10am – 2pm
Sun: Closed
Contact:+65 6227 1149 (Call)
Google Review Ratings:4.1 ⭐⭐⭐⭐ from 11 reviews as of 24 April 2024

Since 1998, Lantone Systems has provided IT solutions to MNCs and SMEs, emphasising “People”, “Process” and “Technology”. 

Their experts are equipped to offer a broad range of solutions tailored to the specific needs of your organisation, making them one of the best customer service outsourcing companies in Singapore.

Their primary focus is customer satisfaction, and they continually develop their technical skills and abilities to maintain high service quality. 

With offices in five countries, they strive for excellence in serving their clients, who retain their confidence in Lantone’s products and services because of their commitment.

#21. Infobip

Image Credit: Infobip

Location:50 Raffles Place, #34-01, Singapore Land Tower, Singapore 048623
Operating Hours:N/A
Contact:+65 6977 7400 (Call)
Google Review Ratings:N/A

Infobip, a provider of mobile communication services, stands out in the market for its infrastructure, customer experience and certificates.

Their locally available services, compliance with local regulations and locally stored data ensure their infrastructure never runs out of resources.

Their remarkable customer experience, encompassing technical expertise, solutions consultancy and 24/7 support, helps businesses set up quickly.

Infobip holds internationally-recognised certificates, confirming its compliance with global quality management and information security standards. 

They are trusted to process sensitive cardholder data with maximum security and reliability, thus solidifying their reputation as one of Singapore’s best customer service outsourcing companies.

Conclusion About The Best Customer Service Outsourcing Companies In Singapore

This list reveals a wealth of information about the best customer service outsourcing companies in Singapore

From the varying scope of services they provide to their commitment towards customer satisfaction, it’s clear these organisations possess the potential to redefine any corporation’s customer service framework. 

The right partnership can improve customer experience, increasing overall business efficiency and competitiveness. The journey towards achieving superior customer service has never been easier with these top outsourcing companies at your disposal. 

We hope that this list has been informative and instrumental in guiding you towards your ideal customer service outsourcing partner.

Note: For the latest and most recent updates on the above recommendations, refer to their respective website for the most accurate information.

Frequently Asked Questions About The Best Customer Service Outsourcing Companies In Singapore

What Factors Should I Consider When Choosing The Best Customer Service Outsourcing Company In Singapore? 

Consider a company’s reputation, industry experience, technological capabilities, range of services and cultural compatibility with your business. Importantly, evaluate their customer service approach and check if it aligns with your brand ethos.

How Can The Best Customer Service Outsourcing Companies In Singapore Enhance My Business Operations? 

Such companies can greatly improve your customer interactions by offering expert services, reducing operational costs and providing round-the-clock support. This enables you to focus on core business activities whilst ensuring customer satisfaction and loyalty.

Are The Best Customer Service Outsourcing Companies In Singapore Cost-Effective? 

Yes, outsourcing can be a cost-effective solution as it eliminates the need for in-house training, technology investment and recruitment costs. You only pay for the services you need, helping to manage your budget effectively.

Do The Best Customer Service Outsourcing Companies In Singapore Provide Multilingual Support? 

Many of these companies provide support in multiple languages, enabling businesses to cater to a diverse customer base globally. However, the range of languages offered can vary from company to company.

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